TERMS & CONDITIONS

Souloryz Technologies LLP, on behalf of itself and its affiliates/group companies under the brand "SolaceSquad" (“SolaceSquad”), is the author and publisher of the internet resource www.SolaceSquad.com and on the world wide web as well as the software and applications provided by
SolaceSquad, including but not limited to the mobile application(s), Mobile Website, the other associated/ancillary applications, products, websites, and SolaceSquad Platform managed by SolaceSquad (together with the Website, referred to as the “SolaceSquad Platform”).
 
1. NATURE AND APPLICABILITY OF TERMS
1.1. Please carefully go through these Terms of Use (“Terms”) and the privacy policy
available at https://SolaceSquad.co/privacy-policy (“Privacy Policy”) before you decide to access the Website or avail the services from the SolaceSquad Platform made available on the Website by SolaceSquad. These Terms and the Privacy Policy together constitute a legal agreement (“Agreement”) between you and SolaceSquad in connection with your visit to the Website and your use of the SolaceSquad Platform (as defined below).
1.2. The Agreement applies to you whether you are:
1.2.1. Mental Health Care Professionals or other health care service providers (such
as a psychologist, Practitioner, life coach, etc.) (whether an individual professional or an organization) or similar institution wishing to be listed, or already listed, on the Website, including designated, authorized associates of such practitioners or institutions (“Practitioner(s)”, “you” or “User”); or 
1.2.2. A Consumer /Client, his/her representatives, or affiliates, searching for
Practitioners through the Website (“End-User”, “you” or “User”); or
1.2.3. Otherwise a user of the Website (“you” or “User”).
1.3. This Agreement applies to those services made available by SolaceSquad on the Website, which may be offered free of charge and/or for valuable consideration to the Users (“SolaceSquad Platform”), including the following:
1.3.1. For Practitioners: Listing of Practitioners and their profiles and contact
details, to be made available to the other Users and visitors to the Website;
1.3.2. For other Users: Facility to (i) create and maintain ‘User Accounts’, (ii) search
for Practitioners by name, specialty, and geographical area, or any other
criteria that may be developed and made available by SolaceSquad, (iii) to make
sessions with Practitioners and (iv) view and use tools and resources made
available on the Platform.
1.4. The SolaceSquad Platform may change from time to time, at the sole discretion of SolaceSquad and the Agreement will apply to your visit to and your use of the Website to avail of the Service, as well as to all information provided by you on the Website at any given point in time.
1.5. This Agreement defines the Terms of Use under which you are allowed to use the SolaceSquad Platform and describes the manner in which we shall treat your account while you are registered as a member with us. If you have any questions about any part of the Agreement, feel free to contact us at info@SolaceSquad.com.
1.6. By downloading or accessing the Website to use the SolaceSquad Platform, you
irrevocably accept all the conditions stipulated in this Agreement, the Subscription
Terms of Service and Privacy Policy, as available on the Website, and agree to abide by them. This Agreement supersedes all previous oral and written Terms of Use (if any) communicated to you relating to your use of the Website to avail the SolaceSquad Platform. By availing of any Service, you signify your acceptance of the terms of this Agreement.
1.7. We reserve the right to modify or terminate any portion of the Agreement for any
reason and at any time, and such modifications shall be informed to you in writing
You should read the Agreement at regular intervals. Your use of the Website following any such modification constitutes your agreement to follow and be bound by the agreement so modified.
1.8. You acknowledge that you will be bound by this Agreement for availing of any of the services offered by us. If you do not agree with any part of the Agreement, please do not use the Website, or avail of any services through the SolaceSquad Platform.
1.9. Your access to the use of the Website and the SolaceSquad Platform will be solely at the discretion of SolaceSquad.
1.10. The Agreement is published in compliance of and is governed by the provisions of Indian law, including but not limited to:
1.10.1. the Indian Contract Act, of 1872,
1.10.2. the (Indian) Information Technology Act, 2000, and
1.10.3. the rules, regulations, guidelines, and clarifications framed thereunder,
including the (Indian) Information Technology (Reasonable Security Practices
and Procedures and Sensitive Personal Information) Rules, 2011 (the “SPI
Rules”), and the (Indian) Information Technology (Intermediaries Guidelines)
Rules, 2011 (the “IG Rules”).

2. CONDITIONS OF USE
2.1. You must be 18 years of age or older to register, use the SolaceSquad Platform, or visit or use the Website in any manner. By registering, visiting and using the Website or accepting this Agreement, you represent and warrant to SolaceSquad that you are 18 years of age or older and that you have the right, authority and capacity to use the Website and the SolaceSquad Platform available through the Website, and agree to and abide by this Agreement.
2.2. If you use the SolaceSquad Platform on behalf of someone else (such as your child, minor, ward or employee) or an entity (such as your employer), you represent that you are authorised by such individual or entity to (i) accept this privacy policy on such individual’s or entity’s behalf, and (ii) consent on behalf of such individual or entity to our collection, use and disclosure of such individual’s or entity’s information as described in this privacy policy.
2.3. Corporate User: SolaceSquad may make available certain features and tools that permit certain Users (for example Corporate Organizations, Offices, Factories, Schools, etc.) to work with their Employees and other Users through the SolaceSquad Platform in order to provide such user with Personalized Content, Workshops, Therapies, Science-based Assistance Program with Metrics to Measure Your Organization’s Mental Health (“Corporate User”). If You are a Corporate User, you must use SolaceSquad registration the process as applicable to Business Users from time to time. If You are a Corporate User and You register an account for an employee, You represent and warrant that You have received express consent from such employee for You to register them on SolaceSquad Platform. Without limiting the foregoing, you further agree to be bound by these terms on behalf of such user.
 
3. TERMS OF USE APPLICABLE TO ALL USERS OTHER THAN PRACTITIONERS
3.1. The terms in this Clause 3 apply only to Users other than Practitioners.
3.2. End-User Account And Data Privacy
3.2.1. The terms “Personal Information” and “Sensitive Personal Data or Information” are defined under the SPI Rules and are reproduced in the Privacy Policy.
3.2.2. SolaceSquad may through the SolaceSquad Platform, collect information relating to the devices through which you access the Website and anonymous data of your usage. The collected information will be used only for improving the quality of SolaceSquad Platform and to build new features and services.
3.2.3. The Website allows SolaceSquad to have access to registered Users’ email or phone number, for communication purpose so as to provide you with a better way of booking sessions and for obtaining feedback in relation to the Practitioners and their practice.
3.2.4. The Privacy Policy sets out, inter-alia:
(a) The type of information collected from Users, including sensitive personal data or information;
(b) The purpose means and modes of usage of such information;
(c) How and to whom SolaceSquad will disclose such information; and,
(d) Other information mandated by the SPI Rules.
3.2.5. The User is expected to read and understand the Privacy Policy, so as to ensure that he or she has the knowledge of, inter-alia:
(a) the fact that certain information is being collected;
(b) the purpose for which the information is being collected;
(c) the intended recipients of the information;
(d) the nature of collection and retention of the information; and
(e) the name and address of the agency that is collecting the information and the agency that will retain the information; and
(f) the various rights available to such Users in respect of such information.
3.2.6. SolaceSquad shall not be responsible in any manner for the authenticity of the personal information or sensitive personal data or information supplied by the User to SolaceSquad or any other person acting on behalf of SolaceSquad.
3.2.7. The User is responsible for maintaining the confidentiality of the User’s account access information and password if the user is registered on the Mind Peers Platform. The User shall be responsible for all usage of the User’s account and password, whether or not authorized by the User. The User shall immediately notify SolaceSquad of any actual or suspected unauthorized use of the User’s account or password. Although SolaceSquad will not be liable for your losses caused by any unauthorized use of your account, you may be liable for the losses of SolaceSquad or such other parties as the case may be, due to any unauthorized use of your account.
3.2.8. If a User provides any information that is untrue, inaccurate, not current or incomplete (or becomes untrue, inaccurate, not current or incomplete), or SolaceSquad has reasonable grounds to suspect that such information is untrue, inaccurate, not current or incomplete, SolaceSquad has the right to discontinue the access of the SolaceSquad Platform to the User at its sole discretion.
3.2.9. SolaceSquad may use such information collected from Users from time to time for the purposes of debugging customer support related issues.
3.2.10. Integrated Service: SolaceSquad may permit You to register for the SolaceSquad Platform through, or otherwise associate Your SolaceSquad account with,
certain third-party social networking or integrated services, such as Facebook
and Google etc (“Integrated Service”). By registering for SolaceSquad Platform
using (or otherwise granting access to) an Integrated Service, You agree that
SolaceSquad may access Your Integrated Service’s account information. You
agree that any Integrated Service is a Reference Site (as defined below) and
You are solely responsible for Your interactions with the Integrated Service as
a result of accessing the SolaceSquad Platform through the Integrated Service.
SolaceSquad does not control the practices of Integrated Services, and You are
advised to read the Privacy Policy and Terms of Use of any Integrated Service
that You use to understand their practices.
3.3. Relevance Algorithm: SolaceSquad relevance algorithm for the Practitioners is a fully
automated system that lists the Practitioners, their profile and information regarding
their Practice on its Website. These listings of Practitioners do not represent any fixed
objective ranking or endorsement by SolaceSquad. SolaceSquad will not be liable for any
change in the relevance of the Practitioners on search results, which may take place
from time to time. The listing of Practitioners will be based on automated
computation of the various factors including inputs made by the Users including their
comments and feedback. Such factors may change from time to time, in order to
improve the listing algorithm. SolaceSquad in no event will be held responsible for the
accuracy and the relevancy of the listing order of the Practitioner s on the Website.
3.4. Listing Content And Disseminating Information
3.4.1. SolaceSquad collects, directly or indirectly, and displays on the Website, relevant
information regarding the profile and practise of the Practitioners listed on
the Website, such as their specialization, qualification, fees, location, visiting
hours, and similar details. SolaceSquad takes reasonable efforts to ensure that
such information is updated at frequent intervals. Although SolaceSquad
screens and vets the information and photos submitted by the Practitioners, it
cannot be held liable for any inaccuracies or incompleteness represented
from it, despite such reasonable efforts.
3.4.2. SolaceSquad Platform is provided on an "as is" and “as available’ basis, and
without any warranties or conditions (express or implied, including the
implied warranties of merchantability, accuracy, fitness for a particular
purpose, title and non-infringement, arising by statute or otherwise in law or
from a course of dealing or usage or trade). SolaceSquad does not provide or
make any representation, warranty, or guarantee, express or implied about
the Website or the SolaceSquad Platform. SolaceSquad does not guarantee the
accuracy or completeness of any content or information provided by Users on
the Website. To the fullest extent permitted by law, SolaceSquad disclaims all
liability arising out of the User’s use or reliance upon the Website, the
Services, representations and warranties made by other Users, the content or
information provided by the Users on the Website, or any opinion or
suggestion given or expressed by SolaceSquad or any User in relation to any
User or services provided by such User.
3.4.3. The website may be linked to the website of third parties, affiliates, and
business partners. SolaceSquad has no control over, and not liable or
responsible for content, accuracy, validity, reliability, quality of such websites
or made available by/through our Website. Inclusion of any link on the
Website does not imply that SolaceSquad endorses the linked site. User may
use the links and these services at User’s own risk.
3.4.4. SolaceSquad assumes no responsibility, and shall not be liable for, any damages
to, or viruses that may infect User’s equipment on account of User’s access to,
use of, or browsing the Website or the downloading of any material, data,
text, images, video content, or audio content from the Website. If a User is
dissatisfied with the SolaceSquad Platform, User’s sole remedy is to discontinue
using the SolaceSquad Platform.
3.4.5. If SolaceSquad determines that you have provided fraudulent, inaccurate, or
incomplete information, including through feedback, SolaceSquad reserves the
right to immediately suspend your access to the SolaceSquad Platform or any
of your accounts with SolaceSquad and makes such declaration on the
SolaceSquad Platform alongside your name/your practice name as determined
by SolaceSquad for the protection of its business and in the interests of Users.
You shall be liable to indemnify SolaceSquad for any losses incurred as a result
of your misrepresentations or fraudulent feedback that has adversely affected
SolaceSquad or its Users.
3.5. Booking A Consultation
3.5.1. SolaceSquad enables Users to connect with Practitioners through (a) Book Now
facility that allows Users book a Consultation through the SolaceSquad
Platform; (b) Scheduling a Consultation over a phone call or SMS or
WhatsApp; (c) tele-consultation services (chat, audio and video) which
connect Users directly to the Practitioners through the SolaceSquad Platform.
3.5.2. If a User has scheduled the consultation over a phone call or SMS or
WhatsApp, and/or availed tele-consultation services(chat, audio or video),
SolaceSquad reserves the right to share the information provided by the User
with the Practitioner and store such information and/or tele-consultation of
the User with the Practitioners, in accordance with our Privacy Policy.
3.5.3. Without prejudice to the generality of the above, SolaceSquad is acting as a
mere facilitator and is not involved in providing any healthcare or medical
advice or diagnosis and hence is not responsible for any interactions between
User and Practitioners. User understands and agrees that SolaceSquad will not
be liable for:
(a) User interactions and associated issues User has with the
Practitioners;
(b) the ability or intent of the Practitioners or the lack of it, in fulfilling
their obligations towards Users;
(c) any wrong medication or quality of treatment being given by the
Practitioners, or any negligence (medical or otherwise) on part of the
Practitioners;
(d) inappropriate treatment, similar difficulties, or any type of
inconvenience suffered by the User due to a failure on the part of the
Practitioners to provide agreed services;
(e) any misconduct or inappropriate behavior by the Practitioners or
their respective staff;
(f) cancellation or no-show by the Practitioner or rescheduling of booked
appointment or any variation in the fees charged, provided these
have been addressed under, SolaceSquad Guarantee Program.
3.5.4. All End Users, as well as the Practitioner cancellations, no show, rescheduling,
shall be strictly dealt with SolaceSquad rescheduling, refund & cancellation
policy
3.5.5. Users are allowed to provide feedback about their experiences with the
Practitioner, however, the User shall ensure that the same is provided in
accordance with applicable law. The user, however, understands that
SolaceSquad shall not be obliged to act in such manner as may be required to
give effect to the content of Users' feedback, such as suggestions for delisting
of a particular Practitioner from the Website.
3.6. Rescheduling, Refund & Cancellation Policy
3.6.1. A minimum of 24 hours' notice is required for rescheduling or cancellation of
an appointment. Without such notification, fees will be charged to the Users
as follows:
(a) Cancellations within 24 hours of the appointment: 100% of the fee
payable for the session.
(b) No‐shows (missed appointment without notification): 100% of the fee
payable for the session.
(c) The Client may avoid a cancellation or no‐show fee if the Parties are
able to reschedule within the same week as dictated by the
Practitioner schedule and availability.
3.6.2. In case of cancellation by the Practitioner, or in the event, the Practitioner with
whom User has booked a paid session via the SolaceSquad Platform, has not
been able to meet the User, the User will need to write to us at
hello@SolaceSquad.co within five (5) days from the occurrence of such an event; in
which case, 100% fee paid for the session shall be refunded to the User within
the next six (6) business days in the original mode of payment done by the
User while booking, or alternatively, the Practitioner shall adjust the fee paid
towards a rescheduled session, as agreed to between the parties.
3.6.3. To cancel or reschedule a session the User shall do so by logging into the
SolaceSquad Platform and/or write an email at (hello@SolaceSquad.co), any
notification or communication beyond office hours (10 am to 6 pm) shall be
treated to be made the subsequent day.
3.6.4. Users will not be entitled to any refunds in cases where, the Practitioner is
unable to meet the User at the exact time of the scheduled appointment time
and the User is required to wait, irrespective of the fact whether the User is
required to wait or choose to not obtain the medical SolaceSquad Platform
from the said Practitioner.
3.7. No Doctor-Patient Relationship; Not for Emergency Use
3.7.1. Please note that some of the content, text, data, graphics, images,
information, suggestions, guidance, and other material (collectively,
“Information”) that may be available on the Website (including information
provided in direct response to your questions or postings) may be provided
by individuals who are Mental Health Care Professionals. The provision of
such Information does not create a licensed medical professional/patient
relationship, between SolaceSquad and you and does not constitute an opinion,
medical advice, or diagnosis or treatment of any particular condition, but is
only provided to assist you with locating appropriate mental health care
services from a qualified professional.
3.7.2. It is hereby expressly clarified that the Information that you obtain or receive
from SolaceSquad, and its employees, contractors, partners, sponsors,
advertisers, licensors or otherwise through the SolaceSquad Platform is for
INFORMATIONAL PURPOSES ONLY. We make no guarantees,
representations, or warranties, whether expressed or implied, with respect to
professional qualifications, quality of work, expertise or other information
provided on the Website. In no event shall we be liable to you or anyone els e
for any decision made or action taken by you in reliance on such information.
3.7.3. The SolaceSquad Platform is not for use in medical emergencies or critical health
situations requiring prompt medical attention. If you are considering or
contemplating suicide or feel that you are a danger to yourself or others, you
must immediately, call 112, The Platform is not intended to be real-time and
does not deal in emergencies. If you think you have a medical or mental health
emergency, please call, or go to the nearest open hospital or clinic or
emergency services.
3.8. Reviews And Feedback
3.8.1. By using this Website, you agree that any information shared by you with
SolaceSquad or with any Practitioner will be subject to our Privacy Policy.
3.8.2. You are solely responsible for the content that you choose to submit for
publication on the Website, including any feedback, ratings, or reviews
(“Critical Content”) relating to Practitioners or other healthcare professionals.
The role of SolaceSquad in publishing Critical Content is restricted to that of an
‘intermediary’ under the Information Technology Act, 2000. SolaceSquad
disclaims all responsibility with respect to the content of Critical Content, and
its role with respect to such content is restricted to its obligations as an
‘intermediary’ under the said Act. SolaceSquad shall not be liable to pay any
consideration to any User for re-publishing any content across any of its
platforms.
3.8.3. Your publication of reviews and feedback on the Website is governed by
Clause 8 of these Terms. Without prejudice to the detailed terms stated in
Clause 8, you hereby agree not to post or publish any content on the Website
that (a) infringes any third-party intellectual property or publicity or privacy
rights, or (b) violates any applicable law or regulation, including but not
limited to the IG Rules and SPI Rules. SolaceSquad, at its sole discretion, may
choose not to publish your reviews and feedback, if so, required by applicable
law, and in accordance with Clause 8 of these Terms. You agree that
SolaceSquad may contact you through telephone, email, SMS, or any other
electronic means of communication for the purpose of:
(a) Obtaining feedback in relation to the Website or SolaceSquad Platform;
and/or
(b) Obtaining feedback in relation to any Practitioners lis ted on the
Website; and/or
(c) Resolving any complaints, information, or queries by Practitioners
regarding your Critical Content;
(d) and you agree to provide your fullest co-operation further to such
communication by SolaceSquad.
 
4. TERMS OF USE PRACTITIONERS: The terms in this Clause 4 apply only to Practitioners.
4.1. Listing Policy
4.1.1. SolaceSquad, directly and indirectly, collect information regarding the
Practitioners’ profiles, contact details, and practice. SolaceSquad reserves the
right to take down any Practitioner’s profile as well as the right to display the
profile of the Practitioners, with or without notice to the concerned
Practitioner. This information is collected for the purpose of facilitating
interaction with the End-Users and other Users. If any information displayed
on the Website in connection with you and your profile is found to be
incorrect, you are required to inform SolaceSquad immediately to enable
SolaceSquad to make the necessary amendments.
4.1.2. SolaceSquad shall not be liable and responsible for the ranking of the
Practitioners on external websites and search engines
4.1.3. SolaceSquad shall not be responsible or liable in any manner to the Users for
any losses, damage, injuries or expenses incurred by the Users as a result of
any disclosures or publications made by SolaceSquad, where the User has
expressly or implicitly consented to the making of disclosures or publications
by SolaceSquad. If the User had revoked such consent under the terms of the
Privacy Policy, then SolaceSquad shall not be responsible or liable in any
manner to the User for any losses, damage, injuries, or expenses incurred by
the User as a result of any disclosures made by SolaceSquad prior to its actual
receipt of such revocation.
4.1.4. SolaceSquad reserves the right to moderate the suggestions made by the
Practitioners through feedback and the right to remove any abusive or
inappropriate or promotional content added on the Website. However,
SolaceSquad shall not be liable if any inactive, inaccurate, fraudulent, or nonexistent profiles of Practitioners are added to the Website.
4.1.5. Practitioners explicitly agree that SolaceSquad reserves the right to publish the
Content provided by Practitioners to a third party including content
platforms.
4.1.6. You as a Practitioner hereby represent and warrant that you will use the
SolaceSquad Platform in accordance with applicable law. Any contravention of
applicable law as a result of your use of these SolaceSquad Platforms is your sole
responsibility, and SolaceSquad accepts no liability for the same.
4.2. Profile Ownership And Editing Rights
4.2.1. SolaceSquad ensures easy access to the Practitioners by providing a tool to
update your profile information. SolaceSquad reserves the right of ownership of
all the Practitioner’s profile and photographs and to moderate the changes or
updates requested by Practitioners. However, SolaceSquad takes the
independent decision of whether to publish or reject the requests submitted for
the respective changes or updates. You hereby represent and warrant that
you are fully entitled under law to upload all content uploaded by you as part
of your profile or otherwise while using SolaceSquad Platform and that no such
content breaches any third party rights, including intellectual property rights.
Upon becoming aware of a breach of the foregoing representation,
SolaceSquad may modify or delete parts of your profile information at its sole
discretion with or without notice to you.
4.3. Reviews And Feedback Display Rights Of SolaceSquad
4.3.1. All Critical Content is content created by the Users of
www.SolaceSquad.co (“Website”), including the End-Users. As a platform,
SolaceSquad does not take responsibility for Critical Content and its role with
respect to Critical Content is restricted to that of an ‘intermediary’ under the
Information Technology Act, 2000. The role of SolaceSquad and other legal
rights and obligations relating to the Critical Content are further detailed in
Clauses 3.8 and 8 of these Terms.
4.3.2. SolaceSquad reserves the right to collect feedback and Critical Content for all
the Practitioners listed on the Website.
4.3.3. SolaceSquad shall have no obligation to pre-screen, review, flag, filter, modify,
refuse, or remove any or all Critical Content from any Service, except as
required by applicable law.
4.3.4. You understand that by using the SolaceSquad Platform you may be exposed to
Critical Content or other content that you may find offensive or objectionable.
SolaceSquad shall not be liable for any effect on the Practitioner’s business due
to Critical Content of a negative nature. In these respects, you may use the
SolaceSquad Platform at your own risk. SolaceSquad however, as an ‘intermediary,
takes steps as required to comply with applicable law as regards the
publication of Critical Content. The legal rights and obligations with respect
to Critical Content and any other information sought to be published by
Users are further detailed in Clauses 3.8 and 8 of these Terms.
4.3.5. SolaceSquad will take down information under standards consistent with
applicable law and shall in no circumstances be liable or responsible for
Critical Content, which has been created by the Users. The principles set out
in relation to third-party content in the terms of Service for the Website shall
be applicable mutatis mutandis in relation to Critical Content posted on the
Website.
4.3.6. If SolaceSquad determines that you have provided inaccurate information or
enabled fraudulent feedback, SolaceSquad reserves the right to immediately
suspend any of your accounts with SolaceSquad and makes such declaration on
the website alongside your name/your clinics name as determined by
SolaceSquad for the protection of its business and in the interests of Users.
4.4. Relevance Algorithm: SolaceSquad has designed the relevance algorithm in the best
interest of the End-User and may adjust the relevance algorithm from time to time to
improve the quality of the results given to the End Users. It is a pure merit driven, the
proprietary algorithm which cannot be altered for specific Practitioners. SolaceSquad
shall not be liable for any effect on the Practitioner’s business interests due to the
change in the Relevance Algorithm.
4.5. Practitioner Undertaking
4.5.1. The Practitioner is duly registered, licensed, and qualified to provide mental
health care, wellness services, as per applicable laws/ regulations/ guidelines
set out by competent authorities and the Practitioner shall not be part of any
the arrangement which will prohibit him/her from providing Mental Health care
Services within the territory of India. The Practitioner shall at all times ensure
that all the applicable laws that govern the Practitioner shall be followed and
utmost care shall be taken in terms of the consultation/ services being
rendered.
4.5.2. The Practitioner possesses the appropriate and current level of training,
expertise, and experience to provide Mental Healthcare Services in a
professional manner with due skill, care, and diligence
4.5.3. The Practitioner shall maintain high standards of professionalism, service, and
courtesy
4.5.4. The Practitioner understands that the Practitioner is fully liable for any
violation of any local laws and regulations as may arise from providing Mental
Healthcare Services.
4.6. Usage In Promotional & Marketing Materials
4.6.1. In recognition of the various offerings and services provided by SolaceSquad to
Practitioner, Practitioner shall (subject to its reasonable right to review and
approve): (a) allow SolaceSquad to include a brief description of the services
provided to Practitioners in SolaceSquad marketing, promotional, and advertising
materials; (b) allow SolaceSquad to make reference to Practitioner in case
studies, and related marketing materials; (c) serve as a reference to SolaceSquad
existing and potential clients; (d) provide video logs, testimonials, e-mailers,
banners, interviews with the news media, and providing quotes for press releases;
(e) make presentations at conferences; and/or (f) use the Practitioner’s name
and/or logo, brand images, tag lines, etc., within product literature, e-mailers,
press releases, social media, and other advertising, marketing and
promotional materials.
5. SOLACESQUAD FEED
5.1. These Terms of Use governing SolaceSquad Self Care Tools/ Mental Health Gym / ‘Vent
Out’ Wall /Blog and other online resources (“SolaceSquad Feed”) apply to Users (being
both end-users/Practitioners).
5.2. SolaceSquad Feed is an online content platform available on the Website, wherein
Practitioners who have created a SolaceSquad profile can log in and post health and
wellness-related content.
5.3. Practitioners can use SolaceSquad Feed by logging in from their account, creating
original content comprising text, audio, video, images, data, or any combination of
the same (“Content”), and uploading said Content to SolaceSquad Platform. SolaceSquad
shall post such Content to SolaceSquad Feed at its option and subject to these Terms of
Use. The Content uploaded via SolaceSquad Feed does not constitute medical advice
and may not be construed as such by any person.
5.4. Practitioners acknowledge that they are the original authors and creators of any
Content uploaded by them via SolaceSquad Feed and no Content uploaded by
them would constitute an infringement of the intellectual property rights of any other
person. SolaceSquad reserves the right to remove any Content which it may determine
at its discretion as violating the intellectual property rights of any other person,
including but not limited to patent, trademark, copyright, or other proprietary rights.
Practitioner agrees to absolve SolaceSquad from and indemnify SolaceSquad against all
claims that may arise as a result of any third party intellectual property right claim
that may arise from the Practitioner’s uploading of any Content on the SolaceSquad
Feed.
5.5. Practitioner hereby assigns to SolaceSquad, in perpetuity and worldwide, all intellectual
property rights in any Content created by the User and uploaded by the User via
SolaceSquad Feed.
5.6. SolaceSquad shall have the right to edit or remove the Content and any comments in
such manner as it may deem SolaceSquad Feed at any time.
5.7. The Practitioner shall ensure that the Content or any further responses to the Content
(including responses to Users) is not harmful, harassing, blasphemous, defamatory,
obscene, pornographic, paedophilic, or libelous in any manner. Further, Practitioner
should ensure that the Content is not invasive of any other person’s privacy, or
otherwise contains any elements that are hateful, racially, or ethnically objectionable,
disparaging, or otherwise unlawful in any manner whatever. SolaceSquad reserves the
right to remove any Content which it may determine at its discretion is violative of
these Terms of Use or any law or statute in force at the time. Also, the Practitioner
agrees to absolve SolaceSquad from and indemnify SolaceSquad against all claims that
may arise as a result of any legal claim arising from the nature of the Content posted
by the Practitioner on SolaceSquad Feed.
5.8. A practitioner shall ensure that no portion of the Content is violative of any law for
the time being in force.
5.9. A practitioner shall ensure that the Content is not threatening the unity, integrity,
defense, security, or sovereignty of India, friendly relations with foreign states, or
public order. Further, the Practitioner shall ensure that the Content will not cause
incitement to the commission of any cognizable offense or prevent investigation of
any offense or insult to any other nation.
5.10. User may also use SolaceSquad Feed in order to view original content created by
Practitioners and to create and upload comments on such Content (where allowed).
Furthermore, the Users may utilize the SolaceSquad Feed to vent out their thoughts and
feeling anonymous or otherwise, communicate with other users on a peer-to-peer
level, indulge in conversations with Practitioners, etc. (“User Content”)
5.11. User acknowledges that the User Content reflects the views and opinions of the
authors of such Content and does not necessarily reflect the views of SolaceSquad.
5.12. User agrees that the Content they access on SolaceSquad Feed does not in any way
constitute advice and that the responsibility for any act or omission by the User
arising from the User’s interpretation of the Content, is solely attributable to the User.
The User agrees to absolve SolaceSquad from and indemnify SolaceSquad against all
claims that may arise as a result of the User’s actions resulting from the User’s viewing
of Content on SolaceSquad Feed.
5.13. User acknowledges that all intellectual property rights in the User Content on
SolaceSquad Feed vests with SolaceSquad. The User agrees not to infringe upon
SolaceSquad intellectual property by copying or plagiarizing content on SolaceSquad
Feed. SolaceSquad reserves its right to initiate all necessary legal remedies available to
them in case of such an infringement by the User. Also, User Content will be the sole
intellectual property of SolaceSquad. The User agrees not to post User Content that
would violate the intellectual property of any third party, including but not limited to
patent, trademark, copyright, or other proprietary rights. SolaceSquad reserves the right
to remove any User Content which it may determine at its discretion as violating the
intellectual property rights of any third party. The User agrees to absolve SolaceSquad
from and indemnify SolaceSquad against all claims that may arise as a result of any
third party intellectual property right claim that may arise from the User Content.
5.14. User shall ensure that the User Content is not harmful, harassing, blasphemous,
defamatory, obscene, pornographic, paedophilic, or libelous in any manner. Further,
User should ensure that the User Content is not invasive of any other person’s privacy,
or otherwise contains any elements that are hateful, racially, or ethnically
objectionable, disparaging, or otherwise unlawful in any manner whatever. SolaceSquad
reserves the right to remove any Content which it may determine at its discretion is
violative of these Terms of Use or any law or statute in force at the time Also, the User
agrees to absolve SolaceSquad from and indemnify SolaceSquad against all claims that
may arise as a result of any legal claim arising from the nature of the User Content.
5.15. User shall ensure that the User Content is not threatening the unity, integrity, defense,
security or sovereignty of India, friendly relations with foreign states, or public order.
Further, the Practitioner shall ensure that the User Content will not cause incitement
to the commission of any cognizable offense or prevent investigation of any offense
or is insulting to any other nation.
5.16. Content Ownership and Copyright Conditions Of Access
5.16.1. The contents listed on the Website are (i) User-generated content, or (ii)
belong to SolaceSquad. The information that is collected by SolaceSquad directly
or indirectly from the End- Users and the Practitioners shall belong to
SolaceSquad. Copying of the copyrighted content published by SolaceSquad on
the Website for any commercial purpose or for the purpose of earning profit
will be a violation of copyright and SolaceSquad reserves its rights under
applicable law accordingly.
5.16.2. SolaceSquad authorizes the User to view and access the content available on or
from the Website solely for ordering, receiving, delivering, and
communicating only as per this Agreement. The contents of the Website,
information, text, graphics, images, logos, button icons, software code,
design, and the collection, arrangement, and assembly of content on the
Website (collectively, "SolaceSquad Content"), are the property of SolaceSquad
and are protected under copyright, trademark, and other laws. User shall not
modify the SolaceSquad Content or reproduce, display, publicly perform,
distribute, or otherwise use the SolaceSquad Content in any way for any public
or commercial purpose or personal gain.
5.16.3. Users shall not access the SolaceSquad Platform for purposes of monitoring their
availability, performance, or functionality, or for any other benchmarking or
competitive purposes.
 
6. HEALTH RECORDS
6.1. SolaceSquad may provide End-Users with a facility known as ‘Records’ on the
SolaceSquad Platform. The information available in your Heath Records is of two types:
6.1.1. User-created: Information uploaded by you or information generated during
your interaction with SolaceSquad Platform and/or Practitioner e.g.: sessions,
your journal, your assignments in terms of sessions, To-Do lists, etc.
6.1.2. Practice-created: Health Records generated by your interaction with a
Practitioner who uses SolaceSquad Platform.
6.2. The specific terms relating to such Health Records are as below, without prejudice to
the rest of these Terms and the Privacy Policy:
6.2.1. Your Records is only created after you have signed up and explicitly accepted
these Terms.
6.2.2. Any Practice created Health Record is provided on an as-is basis at the sole
intent, risk, and responsibility of the Practitioner and SolaceSquad does not
validate the said information and makes no representation in connection
therewith. You should contact the relevant Practitioner in case you wish to
point out any discrepancies or add, delete, or modify the Health Record in
any manner.
6.2.3. Health Records are provided on an as-is basis. While we strive to maintain the
highest levels of service availability, SolaceSquad is not liable for any
an interruption that may be caused to your access to the SolaceSquad Platform.
6.2.4. The reminder provided by the Records is only a supplementary way of
reminding you to perform your activities as prescribed by your Practitioner.
SolaceSquad is not liable if for any reason reminders are not delivered to you or
are delivered late or delivered incorrectly, despite their best efforts.
6.2.5. It is your responsibility to keep your correct mobile number and email ID
updated on the SolaceSquad Platform. SolaceSquad is not responsible for any
loss or inconvenience caused due to your failure in updating the contact
details with SolaceSquad.
6.2.6. SolaceSquad uses industry–level security and encryption for your Health
Records. However, SolaceSquad does not guarantee to prevent unauthorized
access if you lose your login credentials or they are otherwise compromised.
In the event you are aware of any unauthorized use or access, you shall
immediately inform SolaceSquad of such unauthorized use or access. Please
safeguard your login credentials and report any actual suspected breach of
account to hello@SolaceSquad.co.
6.2.7. If you access Health Records on behalf of someone else (such as your child,
minor, ward, or employee) or an entity (such as your employer), you are
deemed to be responsible for the Health Records of users and all obligations
that such users would have had, had they maintained their own separate
individual Records. You agree that it shall be your sole responsibility to obtain
the prior consent of your such users and shall have the right to share, upload
and publish any sensitive personal information of such users. SolaceSquad
assumes no responsibility for any claim, dispute, or liability arising from this
regard, and you shall indemnify SolaceSquad and its officers against any such
claim or liability arising out of unauthorized use of such information.
6.2.8. In case you want to delete your Records, you can do so by contacting our
service support team. However only your account and any associated Health
Records will be deleted, and your Health Records stored by your Practitioners
will continue to be stored in their respective accounts.
6.2.9. You may lose your “User-created” record if the data is not synced with the
server.
6.2.10. If the Health Record is unassessed for a stipulated time, you may not be able
to access your Health Records due to security reasons.
6.2.11. SolaceSquad is not liable if, for any reason, Health Records are not delivered to
you or are delivered late despite its best efforts.
6.2.12. SolaceSquad is not responsible or liable for any content, fact, Health Records,
medical deduction, or the language used in your Health Records whatsoever.
Your Practitioner is solely responsible and liable for your Health Records and
any information provided to us including but not limited to the content in
them.
6.2.13. SolaceSquad has the ability in its sole discretion to retract Health Records
without any prior notice if they are found to be shared incorrectly or
inadvertently.
6.2.14. SolaceSquad will follow the law of land in case of any constitutional court or
jurisdiction mandates to share Health Records for any reason.
6.2.15. You agree and acknowledge that SolaceSquad may need to access the Health
Record for cases such as any technical or operational issue of the End User in
access or ownership of the Records.
6.2.16. To the extent that your Records have been shared with SolaceSquad or stored
on the SolaceSquad Platform by the Practitioners, You hereby agree to the
storage of your Records by SolaceSquad pertaining to sessions for storage of
Records (as defined in clause 6) in India and outside India, in accordance with
the applicable laws and further agree, upon creation of your account with
SolaceSquad, to the mapping of such Records as may be available in SolaceSquad
database to your User account.
 
7. SPECIFIC TERMS: Users will be bound by certain additional Terms of Use and/or rules
applicable and/or incentive plans and/or subscription plans and/or fair usage policy(s) etc.
with respect to the use of certain specific products and features which may be posted from
time to time (“Specific Terms”). All such Specific Terms are hereby incorporated by reference
into the Terms.
 
8. RIGHTS AND OBLIGATIONS RELATING TO CONTENT
8.1. As mandated by Regulation 3(2) of the Information Technology (Intermediaries
guidelines) Rules, 2011, SolaceSquad hereby informs Users that they are not permitted
to host, display, upload, modify, publish, transmit, update, or share any information
that:
8.1.1. belongs to another person and to which the User does not have any right to;
8.1.2. is grossly harmful, harassing, blasphemous, defamatory, obscene,
pornographic, paedophilic, libelous, invasive of another's privacy, hateful, or
racially, ethnically objectionable, disparaging, relating or encouraging money
laundering or gambling, or otherwise unlawful in any manner whatever.
8.1.3. harm minors in any way.
8.1.4. infringes any patent, trademark, copyright, or other proprietary rights.
8.1.5. violates any law for the time being in force.
8.1.6. deceives or misleads the addressee about the origin of such messages or
communicates any information which is grossly offensive or menacing in
nature;
8.1.7. impersonate another person;
8.1.8. contains software viruses or any other computer code, files, or programs
designed to interrupt, destroy, or limit the functionality of any computer
resource;
8.1.9. threatens the unity, integrity, defense, security, or sovereignty of India, friendly
relations with foreign states, or public order, or causes incitement to the
commission of any cognizable offense or prevents investigation of any
offense or is insulting any other nation.
8.2. Users Are Also Prohibited From:
8.2.1. violating or attempting to violate the integrity or security of the SolaceSquad
Platform, Website, or any SolaceSquad Content;
8.2.2. transmitting any information (including job posts, messages, and hyperlinks)
on or through the Website that is disruptive or competitive to the provision of
services by SolaceSquad;
8.2.3. intentionally submitting on the Website any incomplete, false, or inaccurate
information;
8.2.4. making any unsolicited communications to other Users;
8.2.5. using any engine, software, tool, agent, or other device or mechanism (such as
spiders, robots, avatars, or intelligent agents) to navigate or search the
Website;
8.2.6. attempting to decipher, decompile, disassemble, or reverse engineer any part
of the SolaceSquad Platform;
8.2.7. copying or duplicating in any manner any of Mindpeer's Content or other
the information available from the SolaceSquad Platform;
8.2.8. framing or hotlinking or deep linking any SolaceSquad Content.
8.2.9. circumventing or disabling any digital rights management, usage rules, or
other security features of the Software.
8.3. SolaceSquad, upon obtaining knowledge by itself or been brought to actual knowledge
by an affected person in writing or through email signed with an electronic signature
about any such information as mentioned above shall be entitled to disable such
information that is in contravention of Clauses 8.1 and 8.2. SolaceSquad shall also be
entitled to preserve such information and associated records for at least 90 (ninety)
days for production to governmental authorities for investigation purposes.
8.4. In case of non-compliance with any applicable laws, rules, or regulations, or the
Agreement (including the Privacy Policy) by a User, SolaceSquad has the right to
immediately terminate the access or usage rights of the User to the Website and
SolaceSquad Platform and to remove non-compliant information from the Website.
8.5. SolaceSquad may disclose or transfer User-generated information to its affiliates or
governmental authorities in such manner as permitted or required by applicable law,
and you hereby consent to such transfer. The SPI Rules only permit SolaceSquad to
transfer sensitive personal data or information including any information, to any other
body corporate or a person in India, or located in any other country, that ensures the
the same level of data protection that is adhered to by SolaceSquad as provided for under
the SPI Rules, only if such transfer is necessary for the performance of the lawful
the contract between SolaceSquad or any person on its behalf and the User or where the
The user has consented to data transfer.
8.6. SolaceSquad respects the intellectual property rights of others and we do not hold any
responsibility for any violations of any intellectual property rights

9. TERMINATION
9.1. SolaceSquad reserves the right to suspend or terminate a User’s access to the Website
and the SolaceSquad Platform with or without notice and to exercise any other remedy
available under law, in cases where,
9.1.1. Such User breaches any Terms of Use of the Agreement;
9.1.2. A third-party reports violation of any of its right as a result of your use of the
SolaceSquad Platform;
9.1.3. SolaceSquad is unable to verify or authenticate any information provide to
SolaceSquad by a User;
9.1.4. SolaceSquad has reasonable grounds for suspecting any illegal, fraudulent, or
abusive activity on part of such User; or
9.1.5. SolaceSquad believes in its sole discretion that the User’s actions may cause legal
liability for such User, other Users or for SolaceSquad or are contrary to the
interests of the Website.
9.2. Once temporarily suspended, indefinitely suspended, or terminated, the User may not
continue to use the Website under the same account, a different account or reregister under a new account. On termination of an account due to the reasons
mentioned herein, such User shall no longer have access to data, messages, files, and
other material kept on the Website by such User. The User shall ensure that he/she/it
has continuous backup of any Health Records on the SolaceSquad Platform.

10. LIMITATION OF LIABILITY
10.1. In no event, including but not limited to negligence, shall SolaceSquad, or any of its
directors, officers, employees, agents, or content or service providers (collectively, the
“Protected Entities”) be liable for any direct, indirect, special, incidental,
consequential, exemplary, or punitive damages arising from, or directly or indirectly
related to, the use of, or the inability to use, the Website or the content, materials and
functions related thereto, the SolaceSquad Platform, User’s provision of information via
the Website lost business, or lost End-Users, even if such Protected Entity has been
advised of the possibility of such damages. In no event shall the Protected Entities be
liable for:
10.1.1. provision of or failure to provide all or any service by Practitioners to end users contacted or managed through the Website;
10.1.2. any content posted, transmitted, exchanged, or received by or on behalf of
any User or other person on or through the Website;
10.1.3. any unauthorized access to or alteration of your transmissions or data; or
10.1.4. any other matter relating to the Website or the Service.
10.2. In no event shall the total aggregate liability of the Protected Entities to a User for all
damages, losses, and causes of action (whether in contract or tort, including, but not
limited to, negligence or otherwise) arising from this Agreement or a User’s use of the
Website or the SolaceSquad Platform exceeds, in the aggregate Rs. 1000/- (Rupees One
Thousand Only).

11. RETENTION AND REMOVAL: SolaceSquad may retain such information collected from Users
from its Website or SolaceSquad Platform for as long as necessary, depending on the type of
information; purpose, means, and modes of usage of such information; and according to the
SPI Rules. Computer web server logs may be preserved as long as administratively necessary.
 
12. APPLICABLE LAW AND DISPUTE SETTLEMENT
12.1. You agree that this Agreement and any contractual obligation between SolaceSquad
and User will be governed by the laws of India.
12.2. Any dispute, claim, or controversy arising out of or relating to this Agreement,
including the determination of the scope or applicability of this Agreement to
arbitrate, or your use of the Website or the SolaceSquad Platform or information to
which it gives access, shall be determined by arbitration in India, before a sole
the arbitrator appointed by SolaceSquad. The arbitration shall be conducted in accordance
with the Arbitration and Conciliation Act, 1996 (as amended from time to time).
12.3. The seat and venue of such arbitration shall be Delhi. All proceedings of such
arbitration, including, without limitation, any awards, shall be in the English language.
The award shall be final and binding on the parties to the dispute.
12.4. Subject to the above Clause 12.3, the courts at Delhi shall have exclusive jurisdiction
over any disputes arising out of or in relation to this Agreement, your use of the
Website or the SolaceSquad Platform or the information to which it gives access.
 
13. CONTACT INFORMATION GRIEVANCE OFFICER
13.1. If a User has any questions concerning SolaceSquad, the Website, this Agreement, the
SolaceSquad Platform, or anything related to any of the foregoing, SolaceSquad customer
support can be reached at the following email address: hello@SolaceSquad.co or via
the contact information is available on www.SolaceSquad.co.
13.2. In accordance with the provisions of the Information Technology Act, 2000 and Rule
3(11) of Information Technology (Intermediaries guidelines) Rules, 2011, if you have
any grievance with respect to the Website or the service, including any discrepancies
and grievances with respect to the processing of information, you may communicate
such grievance to the Grievance Officer:
Email: sg@SolaceSquad.com
13.2.1. In the event you suffer as a result of access or usage of our Website by any
person in violation of Regulation 3(2) of the Information Technology
(Intermediaries guidelines) Rules, 2011, please address your grievance to the
above person.
 
14. SEVERABILITY: If any provision of the Agreement is held by a court of competent jurisdiction
or arbitral tribunal to be unenforceable under applicable law, then such provision shall be
excluded from this Agreement and the remainder of the Agreement shall be interpreted as if
such provision was so excluded and shall be enforceable in accordance with its terms;
provided however that, in such event, the Agreement shall be interpreted so as to give effect,
to the greatest extent consistent with and permitted by applicable law, to the meaning and
the intention of the excluded provision as determined by such court of competent jurisdiction or
arbitral tribunal.
 
15. WAIVER: No provision of this Agreement shall be deemed to be waived and no breach
excused unless such waiver or consent shall be in writing and signed by SolaceSquad. Any
consent by SolaceSquad to, or a waiver by SolaceSquad of any breach by you, whether expressed
or implied, shall not constitute consent to, waiver of, or excuse for any other different or
subsequent breach.